Privacy Policy

How Caribbean Motors collects, uses, and protects your personal information.

Last updated: June 2026

This Privacy Policy explains how Caribbean Motors ("we", "us", or "our") collects, uses, discloses, and protects personal information when you visit our website, create a customer account, submit inquiries, place export orders, or otherwise interact with our services.

By using our website or services, you acknowledge that you have read this Privacy Policy. If you do not agree, please do not use our website or provide personal information to us.

1. Who We Are

Caribbean Motors is a used vehicle export company based in Dubai, United Arab Emirates. Our office address is:

Caribbean Motors, Global Vehicle Export Office, Dubai, United Arab Emirates

For privacy-related questions, contact us at info@caribeanmotors.com.

2. Information We Collect

2.1 Information you provide directly

We may collect the following information when you register an account, submit a contact form, request a quote, place an order, subscribe to our newsletter, or communicate with us:

Full name and contact details (email address, phone number, WhatsApp number)
Country of residence and delivery destination
Account login credentials (passwords are stored in hashed form and are not readable by our staff)
Vehicle preferences, inquiry messages, and order instructions
Billing, invoicing, and payment reference information
Shipping and consignee details required for export documentation
Any documents or correspondence you choose to send us

2.2 Information collected automatically

When you use our website, we may automatically collect:

IP address, browser type, device information, and operating system
Pages viewed, referral URLs, and general usage data
Session identifiers and security-related logs
Cookie and similar technology data as described in Section 9

2.3 Information from third parties

We may receive limited information from payment processors, shipping agents, inspection partners, or marketing platforms where you have interacted with us through those channels.

3. How We Use Your Information

We use personal information for legitimate business purposes, including to:

Respond to inquiries and provide quotations, proforma invoices, and sales support
Create and manage customer accounts and export orders
Process payments, issue invoices, and maintain financial records
Coordinate vehicle inspection, export documentation, and international shipment
Provide order tracking, delivery updates, and after-sales communication
Send service-related notices, security alerts, and administrative messages
Send marketing communications where permitted by law and your preferences
Improve our website, inventory presentation, and customer experience
Detect, prevent, and investigate fraud, abuse, or security incidents
Comply with applicable laws, regulations, customs requirements, and lawful requests

4. Legal Basis for Processing

Depending on your location and the nature of the processing, we rely on one or more of the following grounds:

Performance of a contract or steps taken at your request before entering a contract
Our legitimate interests in operating a secure and efficient export sales business
Compliance with legal obligations, including customs, tax, and anti-fraud requirements
Your consent, where required (for example, certain marketing communications or optional cookies)

5. How We Share Information

We do not sell your personal information. We may share information only as necessary with:

Freight forwarders, shipping lines, port agents, and logistics providers
Inspection companies, surveyors, and documentation agents
Payment service providers and banks involved in your transaction
Professional advisers such as lawyers, accountants, or auditors where required
Technology providers that host, secure, or support our website and systems
Regulatory authorities, customs agencies, or law enforcement when legally required

We require service providers to handle personal information appropriately and only for authorized purposes.

6. International Data Transfers

Because Caribbean Motors exports vehicles worldwide, your information may be transferred to, stored in, or accessed from countries other than your own, including the United Arab Emirates and your destination country. Where required, we take reasonable steps to ensure appropriate safeguards for cross-border transfers.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including:

Active customer relationships and open orders
Legal, tax, customs, and accounting record-keeping requirements
Dispute resolution, enforcement of agreements, and fraud prevention

When information is no longer required, we delete it or anonymize it where practicable.

8. Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website or internet transmission is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account password confidential and notifying us promptly of any suspected unauthorized access.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Maintain secure sessions and remember saved vehicles or preferences
Understand website traffic and performance
Support analytics tools where enabled by site settings

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality such as login sessions or saved vehicle lists.

10. Your Rights and Choices

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of information where no longer necessary or where legally permitted
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Opt out of marketing emails by using unsubscribe links or contacting us

To exercise these rights, email info@caribeanmotors.com. We may need to verify your identity before responding.

11. Children

Our services are intended for adults and business customers. We do not knowingly collect personal information from children under 18. If you believe a child has provided information to us, please contact us so we can take appropriate action.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version. Material changes may also be communicated through our website or by email where appropriate.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact:

Caribbean Motors
Caribbean Motors, Global Vehicle Export Office, Dubai, United Arab Emirates
Email: info@caribeanmotors.com